Privacy Policy

Last Updated: 30 August 2026

The Healthy Sugar Company by AES Private Limited (“The Healthy Sugar Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use thehealthysugarcompany.com (the “Website”) and purchase our products online.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our Website or purchase our products.

By using our Website, creating an account, placing an order, contacting us, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

The Website is operated by:

The Healthy Sugar Company by AES Private Limited

Website: thehealthysugarcompany.com

Registered Office: 248/C, EDAKKUDIYIL BUILDING, NEENDAPARA COLONY ROAD, NERIAMANGALAM, ERNAKULAM, Ernakulam, Kerala-686693

Email: hello@thehealthysugarcompany.com

Phone: +91 8089942985

For privacy-related questions, requests, or complaints, you may contact us using the details provided above.

2. Information We Collect

Depending on how you use our Website, we may collect the following categories of information.

2.1 Personal and Contact Information

When you create an account, place an order, contact us, or otherwise interact with us, we may collect information such as:

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing address
  • Shipping/delivery address
  • City, state, postal/PIN code and country
  • Account login information
  • Information you provide when contacting customer support

2.2 Order and Transaction Information

When you purchase our products, we may collect information relating to your transaction, including:

  • Products purchased
  • Quantity and order details
  • Order number
  • Billing and shipping information
  • Payment status
  • Transaction date and amount
  • Refund, cancellation, return or replacement information

We may use third-party payment service providers to process payments. We generally do not store complete debit card, credit card, UPI or other payment credentials on our own servers. Payment information may instead be processed directly by the relevant payment service provider in accordance with its own privacy and security policies.

2.3 Device and Website Usage Information

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Date and time of access
  • Pages viewed
  • Referring website or source
  • Approximate location derived from technical information
  • Website interaction and navigation information

We may use this information to operate, maintain, secure and improve our Website.

2.4 Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, analytics tools and similar technologies.

Cookies may be used to:

  • Keep the Website functioning correctly
  • Remember shopping cart and session information
  • Understand how visitors use our Website
  • Improve Website performance
  • Remember preferences
  • Measure advertising and marketing performance
  • Provide relevant marketing communications, where permitted

You may be able to control or disable certain cookies through your browser settings. However, disabling some cookies may affect the functionality of portions of the Website.

3. How We Use Your Information

We may collect and use your personal information for purposes including:

  • Processing and fulfilling your orders
  • Delivering products to you
  • Processing payments and refunds
  • Providing customer support
  • Managing your account
  • Communicating with you about your orders
  • Sending important service-related communications
  • Responding to enquiries, complaints and requests
  • Improving our products, Website and customer experience
  • Understanding Website usage and performance
  • Detecting, preventing and investigating fraud, misuse or security incidents
  • Maintaining the security and integrity of our Website
  • Complying with applicable laws and legal obligations
  • Sending promotional communications where you have provided appropriate consent or where otherwise permitted by applicable law
  • Conducting business, operational and analytical activities necessary to operate our online store

We will seek to limit the collection and use of personal information to what is reasonably necessary for the relevant purpose.

4. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

  • Your consent
  • The necessity to provide products or services requested by you
  • The necessity to process and fulfil an order or transaction
  • Compliance with applicable legal or regulatory obligations
  • Legitimate operational or security purposes permitted under applicable law
  • Other lawful grounds available to us under applicable law

Where processing is based on consent, you may withdraw your consent subject to applicable law and any consequences of such withdrawal.

5. Sharing of Personal Information

We do not sell your personal information as a standalone product.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our products and services.

These may include:

Payment Service Providers

Payment processors may process payment and transaction information to complete your purchase.

Delivery and Logistics Partners

We may provide your name, phone number, shipping address and relevant order details to courier, logistics and delivery partners so that your order can be delivered.

Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting
  • E-commerce infrastructure
  • Cloud storage
  • Website analytics
  • Customer support
  • Email and SMS communications
  • Marketing and advertising
  • Fraud prevention
  • Security
  • Information technology and technical support

These service providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.

Legal and Regulatory Authorities

We may disclose information where required or permitted by law, court order, governmental authority, regulatory requirement, or where reasonably necessary to protect our legal rights, users, customers, employees or property.

Business Transfers

If The Healthy Sugar Company by AES Private Limited undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Marketing Communications

If you provide your contact information and consent to receive promotional communications, we may send you information about:

  • The Healthy Sugar Company products
  • New products
  • Offers and discounts
  • Promotions
  • Educational or informational content
  • News and updates

You may opt out of promotional emails or other marketing communications by using the unsubscribe mechanism included in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send necessary transactional or service-related communications, such as order confirmations, delivery updates, payment notifications, security notices or responses to your enquiries.

7. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, social media platforms, advertising platforms or other external services.

If you follow a link to a third-party website or service, that third party’s privacy policy and terms will apply to your use of that service.

We are not responsible for the privacy practices, security, content or policies of third-party websites or services that we do not control.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and devices from unauthorised access.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing and maintaining records of transactions
  • Providing customer support
  • Maintaining business and accounting records
  • Complying with legal, tax, regulatory and accounting requirements
  • Resolving disputes
  • Preventing fraud and misuse
  • Enforcing our agreements
  • Protecting our legal rights

When personal information is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal and regulatory requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include the right to:

  • Request information about personal data we process about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information where legally permissible
  • Withdraw consent where processing is based on consent
  • Request information regarding the processing of your personal information
  • Raise a grievance regarding the processing or handling of your personal information

Requests may be submitted using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

11. Children’s Privacy

Our Website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children except where permitted by applicable law and with the involvement or consent of a parent or lawful guardian where required.

If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us so that we can review and take appropriate action.

12. International Data Processing

Some of our service providers may process or store information on servers located outside India.

Where personal information is transferred, stored or processed outside India, we will take appropriate steps as required by applicable law and our contractual arrangements with service providers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

14. Grievance Redressal and Contact

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:

The Healthy Sugar Company by AES Private Limited

Email: hello@thehealthysugarcompany.com

Phone: +91 8089942985

Address: 248/C, EDAKKUDIYIL BUILDING, NEENDAPARA COLONY ROAD, NERIAMANGALAM, ERNAKULAM, Ernakulam, Kerala-686693

Grievance Officer: ASWIN SANJEEVE, DIRECTOR.

We will review and respond to privacy-related requests and grievances in accordance with applicable law.

15. Consent

By using our Website and providing personal information to us, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek the appropriate consent before carrying out that processing.

The Healthy Sugar Company by AES Private Limited

Website: thehealthysugarcompany.com

Last Updated: 30 August 2026