Terms & Conditions

Last Updated: 30 August 2026

Welcome to The Healthy Sugar Company, operated by The Healthy Sugar Company by AES Private Limited.

These Terms & Conditions (“Terms”) govern your access to and use of thehealthysugarcompany.com (the “Website”) and your purchase of products through the Website.

By accessing, browsing or using the Website, or by placing an order through the Website, you agree to be bound by these Terms, our Privacy Policy, and our Refund & Return Policy.

If you do not agree with any part of these Terms, please do not use the Website or place an order through it.

1. About Us

The Website is operated by:

The Healthy Sugar Company by AES Private Limited

Website: thehealthysugarcompany.com
Email: hello@thehealthysugarcompany.com
Phone: +91 8089942985

Registered Office:
248/C, EDAKKUDIYIL BUILDING,
NEENDAPARA COLONY ROAD,
NERIAMANGALAM, ERNAKULAM,
Ernakulam, Kerala – 686693, India

Throughout these Terms, “The Healthy Sugar Company”, “we”, “us”, and “our” refer to The Healthy Sugar Company by AES Private Limited.

“You”, “your”, or “customer” refers to any person who accesses the Website or purchases products from us.

2. Eligibility to Use the Website

By using this Website, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the Website only for lawful purposes.
  • You will not use the Website in a way that may harm, disrupt or interfere with the Website or its users.

If you are purchasing products on behalf of another person or entity, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, specifications and other product information displayed on the Website are accurate and up to date.

However:

  • Product packaging may differ slightly from images displayed on the Website.
  • Colours and appearance may vary depending on your device or display.
  • Product information may be updated from time to time.
  • Product availability may change without prior notice.
  • Minor differences between the Website description and the physical product may occur.

You should always refer to the product packaging and label for the most current information, including ingredients, nutritional information, usage instructions, storage instructions, warnings and expiry/best-before information.

4. Food and Health-Related Information

The products sold through our Website are food products intended for use as sweeteners.

Any information provided on the Website regarding nutrition, ingredients, lifestyle, wellness or the use of our products is provided for general informational purposes and should not be considered medical advice, diagnosis or treatment.

Individual dietary requirements and responses to food products may vary.

Customers with allergies, medical conditions, dietary restrictions, or specific health concerns should review the product label and consult an appropriately qualified healthcare professional where necessary.

The Healthy Sugar Company does not guarantee that a product will produce a particular health, weight-management or medical outcome.

5. Product Availability

All products displayed on the Website are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue a product.
  • Modify product specifications.
  • Restrict purchases from particular locations where necessary.
  • Correct errors relating to product availability.

If a product becomes unavailable after you have placed an order, we may contact you regarding an alternative product, revised order, or refund, as applicable.

6. Account Registration

Certain features of the Website may require you to create an account.

You are responsible for:

  • Providing accurate information.
  • Keeping your account information up to date.
  • Maintaining the confidentiality of your login credentials.
  • All activities carried out through your account.

You should notify us promptly if you believe that your account has been accessed or used without your authorisation.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraudulent activity, violation of these Terms, or other unlawful activity.

7. Placing an Order

When you place an order through the Website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or another communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel or limit an order where there is a legitimate reason, including:

  • Product unavailability
  • Pricing or product information errors
  • Suspected fraudulent or unauthorised activity
  • Incorrect customer or delivery information
  • Duplicate or unusually large orders
  • Technical errors
  • Delivery restrictions
  • Violation of these Terms

If we cancel an order after payment has been received, we will process an applicable refund.

8. Pricing

All product prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes and shipping charges depending on how the price is displayed at checkout.

The final amount payable will be shown before you complete your purchase.

We reserve the right to change product prices at any time without prior notice.

A price change will not affect an order that has already been accepted and confirmed by us, except where an obvious pricing or technical error has occurred.

9. Pricing and Product Errors

While we make reasonable efforts to ensure that all information on the Website is accurate, errors may occasionally occur.

If a product is listed at an incorrect price due to a typographical, technical or other error, we reserve the right to cancel the affected order.

If payment has already been made for an order cancelled due to such an error, the amount paid for the affected order will be refunded through the applicable payment method.

10. Payments

We may offer various payment methods through third-party payment service providers.

By making a payment through the Website, you agree to provide accurate and valid payment information.

Payment processing may be subject to the terms, conditions and privacy policies of the relevant payment service provider.

We do not guarantee the uninterrupted availability of any particular payment method.

If a payment fails, is reversed, is disputed, or is otherwise not successfully received by us, the order may not be processed or may be cancelled.

11. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on the Website or communicated to you.

Delivery times may vary depending on:

  • Delivery location
  • Product availability
  • Courier/logistics partner
  • Weather conditions
  • Public holidays
  • Natural events
  • Transportation disruptions
  • Unforeseen circumstances

Any delivery timeline provided by us is an estimate unless expressly stated otherwise.

Once an order has been handed over to the delivery partner, delivery may be subject to the courier’s processes and timelines.

Customers are responsible for providing an accurate delivery address and contact number.

For further information, please refer to our Refund & Return Policy.

12. Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect or incomplete address, incorrect contact details, recipient unavailability, refusal of delivery, or repeated unsuccessful delivery attempts, the order may be returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

Any refund for an undelivered or returned order will be handled in accordance with our Refund & Return Policy and applicable law.

13. Order Cancellation

You may request cancellation of an order by contacting us at:

hello@thehealthysugarcompany.com

Cancellation requests should be made as soon as possible after placing the order.

An order may only be cancelled if it has not already been processed, packed, shipped or handed over to the delivery partner.

Once an order has been shipped, cancellation may no longer be possible.

For further information, please refer to our Refund & Return Policy.

14. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

Because our products are food and consumable products, opened, used, partially consumed or tampered products are generally not eligible for return.

Where a customer receives an incorrect, damaged, defective or otherwise eligible product, the customer must follow the procedure described in our Refund & Return Policy.

15. Customer Responsibility for Returned Products

Where a return is approved, customers must follow the return instructions provided by us.

For an incorrectly delivered product, the customer may be required to send the product to our registered office through a reliable courier service.

Returned products must be in the condition specified in our Refund & Return Policy.

The customer should retain the courier receipt and tracking information until the return has been received and processed by us.

16. Promotions, Discounts and Offers

We may offer promotional codes, discounts, bundles, special offers or other promotional benefits from time to time.

Unless otherwise stated:

  • Promotional offers are subject to availability.
  • Offers may have specific eligibility conditions.
  • A promotional code may only be used once per order or customer where specified.
  • Multiple promotional codes may not necessarily be combined.
  • Promotional offers may be modified or withdrawn at any time.
  • Promotional discounts have no cash value.
  • We may cancel orders where promotional offers are used fraudulently or in violation of their terms.

Additional conditions may apply to individual promotions.

17. Website Content

All content on the Website, including but not limited to:

  • Text
  • Product descriptions
  • Photographs
  • Graphics
  • Logos
  • Brand elements
  • Videos
  • Illustrations
  • Designs
  • Icons
  • Software
  • Website layout

is owned by or licensed to The Healthy Sugar Company by AES Private Limited unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, republished, sold or commercially exploited without our prior written permission.

18. Intellectual Property

The Healthy Sugar Company, its logos, names, product names, designs, graphics, content and other brand elements may constitute trademarks, copyrights or other intellectual property belonging to The Healthy Sugar Company by AES Private Limited or its respective licensors.

Nothing in these Terms grants you any ownership or licence to use our intellectual property except as necessary to access and use the Website for its intended purpose.

19. Prohibited Use

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt to gain unauthorised access to the Website or its systems.
  • Introduce viruses, malware or other harmful code.
  • Interfere with the Website’s operation.
  • Scrape, copy or systematically extract Website content without permission.
  • Use automated systems to place fraudulent or abusive orders.
  • Impersonate another person or entity.
  • Provide false or misleading information.
  • Attempt to circumvent Website security.
  • Use our content, trademarks or branding without permission.
  • Engage in activities that may damage our reputation or the proper functioning of the Website.

We reserve the right to take appropriate action where prohibited or abusive activity is identified.

20. Third-Party Services

The Website may use or link to third-party services, including payment gateways, delivery partners, analytics services, social media platforms and other service providers.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

We are not responsible for the availability, content, policies or practices of third-party services that we do not control.

21. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using the Website, you acknowledge that you have read and understood our Privacy Policy.

22. Website Availability

We aim to keep the Website available and functioning properly. However, we do not guarantee that:

  • The Website will always be available.
  • The Website will be uninterrupted or error-free.
  • All Website content will always be current or accurate.
  • The Website will be free from viruses or other harmful components.

The Website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our reasonable control.

23. Limitation of Liability

To the maximum extent permitted by applicable law, The Healthy Sugar Company by AES Private Limited shall not be liable for indirect, incidental, special or consequential losses arising from your use of the Website or inability to use the Website.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Our liability in relation to a particular product or order shall, to the extent permitted by law, be limited to the amount actually paid by the customer for that product or order.

24. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics or pandemics
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or telecommunications failures
  • Acts of war or terrorism
  • Civil disturbances
  • Power failures
  • Supply-chain disruptions
  • Other unforeseen events beyond our reasonable control

Where reasonably possible, we will take steps to minimise the impact of such events.

25. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Healthy Sugar Company by AES Private Limited, its employees, representatives and service providers from claims, losses, liabilities, damages or expenses arising from:

  • Your misuse of the Website.
  • Your violation of these Terms.
  • Your violation of applicable law.
  • Your infringement of another person’s rights.
  • Information or content submitted by you that is unlawful or misleading.

26. Changes to These Terms

We may update or modify these Terms from time to time.

Changes will become effective when the updated Terms are published on the Website, unless otherwise stated.

The “Last Updated” date at the top of this page indicates when these Terms were most recently revised.

Your continued use of the Website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection and other mandatory legal provisions, disputes arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts having jurisdiction over our registered office, unless applicable law requires otherwise.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the extent necessary, while the remaining provisions shall continue to remain in full force and effect.

29. Entire Agreement

These Terms, together with our Privacy Policy and Refund & Return Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Website and purchase of our products, subject to applicable law.

30. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

The Healthy Sugar Company by AES Private Limited

Email: hello@thehealthysugarcompany.com
Phone: +91 8089942985

Registered Office:
248/C, EDAKKUDIYIL BUILDING,
NEENDAPARA COLONY ROAD,
NERIAMANGALAM, ERNAKULAM,
Ernakulam, Kerala – 686693, India

The Healthy Sugar Company by AES Private Limited

Website: thehealthysugarcompany.com
Email: hello@thehealthysugarcompany.com
Phone: +91 8089942985

Last Updated: 30 August 2026